Privacy Policy

SelemOS ("SelemOS", "we", "us") provides revenue-infrastructure software to service businesses. This policy explains how we handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Contact: privacy@selemos.com · ABN [INSERT].

SelemOS is used by service businesses (our "Customers"). When a Customer's own client contacts them through SelemOS (a call, message, photo or form), we process that client's information on the Customer's behalfas a processor — the Customer is the entity responsible for that data. For our Customers' own account information, we are the responsible entity.

To answer and triage enquiries, draft and send messages/quotes, book and manage jobs, take payments, follow up for revenue, and produce owner reporting — i.e. to deliver the service. AI is used to classify enquiries, assess photos and draft communications; AI operates within defined authority limits and a human is accountable for high-risk or irreversible actions. We do not sell personal information.

Where a Customer enables voice reception, inbound calls may be recorded, transcribed and handled by an AI assistant for quality, training and to action the request. Callers are given an audible notice at the start of the call. Recording-consent requirements vary by Australian state/territory; each Customer is responsible for ensuring their use complies with the laws applicable to them.

We use trusted providers strictly to operate the service: Convex (database/backend), Twilio (telephony/SMS), Meta/WhatsApp (messaging), Stripe(payments), Resend (email), and AI providers (Anthropic, and where configured OpenAI/Google) for language and vision processing. Each is bound by its own data-protection terms. A current sub-processor list is available on request.

Data is encrypted in transit and at rest, access is role- and tenant-scoped, and AI actions are recorded in an audit log. Some providers process data outside Australia; we take reasonable steps to ensure comparable protection. We retain data while your account is active and as required by law, then delete or de-identify it.

You may request access to, correction of, or deletion of your personal information, and may complain about our handling of it. Contact privacy@selemos.com. If a customer of one of our Customers wishes to exercise these rights, we will direct them to, or assist, the relevant Customer who controls that data. You may also contact the Office of the Australian Information Commissioner (oaic.gov.au).

We may update this policy; material changes will be notified in-product or by email. Continued use after an update constitutes acceptance.